A Message to Our Patients on our Coronavirus (COVID-19) Policies

coronavirus

coronavirusAt the Advanced Acne Institute, the health and safety of our patients are our main priorities. Therefore, in an attempt to mitigate exposure to COVID-19 and optimize prevention, we have temporarily implemented the following protocol for our acne treatment services during this time of uncertainty.

Please be assured that we are continuing to monitor the CDC and public health guidelines and recommendations as we implement these preventive measures and work to safely provide uninterrupted services to our patients.

  • Except for extenuating circumstances, all new and established patient consultations will be temporarily conducted using our telemedicine platform. Telemedicine is a virtual office visit option that is already in use at the Advanced Acne Institute and has been utilized effectively by patients who reside in distant locations or have other needs that make it difficult for them to travel to our office.
  • Patients undergoing in-office treatments and procedures such as acne facials, Blue Light therapy, chemical peels, acne injections or other encounters that require in-person visits will be temporarily postponed as we continue to assess the evolving circumstances.
  • Any patient who is experiencing fever, cough, shortness of breath or any other flu-like symptom should not attend any scheduled in-office consultations, treatments or procedures and should only utilize our telemedicine option for virtual visits.
  • Any patient who has had contact with or who has had any degree of exposure to a person who has tested positive for or is experiencing symptoms of COVID-19 should not attend any scheduled in- office consultations, treatments or procedures and should only utilize our telemedicine option for virtual office visits.

For those with upcoming appointments, you will be receiving directions in advance on how to download and access our telemedicine application in preparation for your virtual visit. If needed, we will be available to assist you with any questions to help you get set up. Our patients have enjoyed the convenience of our virtual visit option and we are confident that you will also find it very useful.

We greatly value all of our patients and we are making every effort to protect your health and safety during this unprecedented public health crisis. We understand that these necessary steps may be inconvenient but we are making every effort to make this temporary adjustment as smooth and seamless as possible. As always, please reach out to us with any questions or concerns.